Skip to Main Content

Jobs

Exciting employment opportunities within the Tenaya Capital portfolio.

Technical Writer at Tealium
San Diego, CA, US
WHO WE ARE:
Tealium is the leader in real-time customer data orchestration solutions. We help brands seamlessly integrate their siloed data and applications, and drive more profitable interactions across online and offline customer touchpoints. Tealium’s Universal Data Hub (UDH) enables digital, data and analytics, and IT organizations to manage, govern, enrich, activate, and own their overarching customer data strategy, reducing chaos and delivering better customer experiences.
 
Founded in 2008, Tealium’s award-winning solutions are used by hundreds of global enterprises, including Ancestry.com, T-Mobile, HP, Uber, Facebook, Expedia, Kimberly Clark, LDS Church, Hyatt, Sportsbet, American Airlines, The Gap, Univision, Orange, Sony, and many others.
 
The Information Developer position supports the Information Architecture team. The team's mission is to drive customer enablement through the clear and cohesive written communication of Tealium product features and capabilities. The Technical Writer plays a key role in this objective by collaborating seamlessly with our developers, customer support specialists, marketing associates, and customers to author, edit, and maintain technical documentation.

YOUR DAY TO DAY

    • Be Productive - Create and maintain high-quality user guides and technical documentation.
    • Be Inquisitive - Collaborate with internal teams to understand our products, services and features in order to educate customers on their use.
    • Be Passionate - Proofread your writing until it sounds just right.
    • Every word counts!
    • Be Professional - Publish content to our knowledge base and user community, adhering to high standards of customer service.
    • Be Detail Oriented - Update published content to conform to internal guidelines for style and formatting.

WHY YOU ARE THE PERFECT FIT

    • You have a BA degree in English, Journalism, Technical Writing (or equivalent work experience).
    • You have gained 2-5 years of experience writing technical documentation.
    • You have strong technical writing and editing skills.
    • You are able to provide samples of your work.
    • You have the ability to work in a dynamic and fast-paced environment.

THE EXTRA SKILLS YOU BRING

    • Conversant with Web Technologies (JavaScript, APIs, JSON, HTML)
    • Familiar with Digital Marketing Technologies (web analytics, email, multivariate testing, etc.)
WHY YOU WANT TO WORK HERE:
The highly relevant and differentiated positioning of Tealium and our Universal Data Hub (UDH) make this a unique career opportunity that could be once in a lifetime.  Organizations from small businesses to large global enterprises are standardizing on Tealium to drive improvements in their overall data and digital efforts, and we are a foundational platform to the smartest organizations and their strategy moving forward.  There are over 750 global enterprises now using Tealium and we have >92% renewal rates, which is best in class. Our corporate headquarters is located in Sunny San Diego! Our office space in Torrey Pines is just minutes from the beach and surrounded by beautiful hiking trails.  Our beautiful location is just one of the many perks we offer! At Tealium we dress casual (but professional), enjoy the perks of a competitive paid time off policy, rich benefit plans, company holidays, 401(K) match, and Employee Stock Options - just to name a few. Not to mention we get to surround ourselves with amazing colleagues we enjoy working with daily.